In relation to the conflict between Huawei and the US government, many Philippine smartphone retailers support Huawei by offering a special warranty program.
If you are really a Huawei fan and you want to buy a new Huawei smartphone, there’s nothing to worry about because local retailers are now offering 100% refund if Google apps are not working on your device.
This special warranty is offered exclusively by participating dealers such as MemoXpress, Rulls, FoneRange, TekPone, IntoGadgets, and many more, to provide a worry-free experience for consumers with their new Huawei device.
“We are one with Huawei in pushing for quality service including after-sales initiatives that will surely put Filipino consumers first.” said Mr. Edward Tan, Vice President for Operations at MemoXpress. “We express our support and full trust with Huawei through this special warranty program to prove that Huawei devices are safe to purchase.”
This Huawei’s Google Apps guarantee program is valid for 2 years.
Users express confidence in Huawei’s strength as a brand, satisfaction with exceptional after-sales service.
Mark Anthony Lacsamana, when asked if his Huawei Mate 20 Pro was worth his money, agreed wholeheartedly, saying, “Kasi, lahat ng mga gusto ko sa phone nandiyan na. Like, yung camera, malinaw siya kahit malayo. And then, yung tibay niya, ilang bagsak na yung phone ko pero super tibay pa rin and walang gasgas at all.”
Ryan Lu took his Huawei Nova 3i in for Service Day, and he’s proud of his device choice, saying, “Very stylish, unique and affordable. Tapos very powerful. ‘Yung KIRIN processor… and what I like the most is, I can personalize and customize.” Regarding recent issues, Ryan is unfazed: “I don’t mind. Atsaka di na ako nangingialam doon sa issues. As long as maganda ang phone. Actually, papunta na dito ang family ko. Because of me, bumili sila ng Huawei.”
Pauline Delicano is another proud and satisfied Nova 3i owner, and having tried other brands before, switched to Huawei the moment she had the chance. “Now, it’s one of the most competitive brands. I think it [the issues] doesn’t really matter as long as we will get the services that we have always been getting. I don’t think it wouldn’t affect us that much as long as the current users won’t be experiencing any problems,” Pauline confidently says.
Mariel Tanggol, a Huawei concept store supervisor and a firm supporter of the brand, together with her sales team from the SM Mall of Asia branch felt consumers’ trust and confidence towards the brand and has even seen a significant impact in sales after the announcement of the warranty program.
Also, according to Mariel, most consumers were surprised with the fact that Huawei offers after-sales services like this and found that 99% of consumers that the sales promoters share the news with, shared ecstatic remarks about this while showing contentment as well.
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