Home News Samsung Announced Mechanics on Samsung Galaxy Note 7 Replacement

Samsung Announced Mechanics on Samsung Galaxy Note 7 Replacement

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Samsung Philippines has posted on their website the mechanics on how they will replace your existing Samsung Galaxy Note 7 with a new one due to its battery issues.

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Here is the mechanics released by Samsung Philippines

The Galaxy Note7 Voluntary Replacement Program will run from October 01 to December 31, 2016. All Galaxy Note7 devices bought from authorized stores and telco operators in the Philippines on or before September 07, 2016 are covered by the replacement program.

1. To avail of the replacement program, all Galaxy Note7 device owners should bring the device, the full box, proof of purchase, and one (1) valid ID to the store where it was purchased. For devices purchased through Globe and Smart, owners should contact their telco operators’ hotlines or visit the closest telco operator store. For those who bought from Lazada, owners should contact them directly.
2. The owner should surrender the device and the full box to the store and they will receive a brand new Galaxy Note7 of the same color sealed in a box at no extra cost.
3. The warranty period of the new device will be adjusted to reflect the date of the replacement.
4. If Galaxy Note7 owners are unable to visit the store where they have bought the device from, they can bring their device instead to the closest Samsung authorized Customer Service Center.
5. For Galaxy Note7 owners who have purchased their device in the Philippines and are now located in another country, please contact the Samsung Customer Service center in that country. You can find out the contact numbers by visiting www.samsung.com and selecting the country where you are located in.

 

Galaxy Note7 device owners also have the option to exchange their device with a Galaxy S7 edge instead.

1. Galaxy Note7 device owners can have their device exchanged with an S7 edge from September 10 – December 31, 2016. All Galaxy Note7 devices bought from authorized stores and telco operators in the Philippines on or before September 07, 2016 are covered by the replacement program.
2. To avail of the exchange, all Galaxy Note7 device owners should bring the device, the full box, proof of purchase, and one (1) valid ID to the store where it was purchased.
3. The owner should surrender the device and the full box to the store and they will receive a brand new Galaxy S7 edge sealed in a box. The store will reimburse any difference between the SRP of the Galaxy S7 edge and the Galaxy Note7.
4. For devices purchased through Globe and Smart, owners should contact their telco operators’ hotlines or visit the closest telco operator store to have their Galaxy Note7 device exchanged for a Galaxy S7 edge.
5. The warranty period of the new device will be adjusted to reflect the date of the replacement.
6. If Galaxy Note7 owners are unable to visit the store where they have bought the device from, they can bring their device instead to the closest Samsung authorized Customer Service Center.
7. For Galaxy Note7 owners who have purchased their device in the Philippines and are now located in another country, please contact the Samsung Customer Service center in that country. You can find out the contact numbers by visiting www.samsung.com and selecting the country where you are located in.

Please visit our website at www.samsung.com/ph/note7replacement for more details.

Samsung’s Customer Service hotlines are as follows:
02 422 2111
Toll Free Globe: 1 800 8 726 7864
Toll Free PLDT: 1 800 10 726 7864

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In our case, we were contacted by Globe Telecom, in which we got our Samsung Galaxy Note 7 and they will pick up our unit on September 15. They will call us again as to when will we receive our replacement which is October 1 onwards. For now, our review of the Samsung Note 7 is delayed because of this. 🙁